Dr. James Merlino '91, will join Press Ganey Associates, an independent healthcare advisory services and consulting firm, as president and chief medical officer for the strategic consulting division. Merlino begins his new position the first of the year.
Merlino has more than 20 years experience in health care leadership, including his current position as chief experience officer and associate chief of staff at the Cleveland Clinic. As founder and current president of the Association for Patient Experience, Merlino is an acknowledged leader in the drive to improve patient-centered care.
Merlino earned his undergraduate degree in Business Administration from BW and went on to earn his medical degree from Case Western Reserve University School of Medicine.